PRIVACY POLICY

BIOMECH STUDIO LTD

Company Number: 17285580

Registered Address: 182-184 High Street North, East Ham, London E6 2JA, United Kingdom

Registered in England and Wales

Website: biomechstudio.com

Email: info@biomechstudio.com

We may collect information that you voluntarily provide to us, as well as information automatically collected when you use our website.

Personal Information

Information you may provide includes:

• Full name
• Email address
• Telephone number
• Company or organization name
• Billing information
• Shipping information (if applicable)
• Order details
• Project requirements
• Uploaded files, CAD references, scans, measurements, images, or technical documents
• Communications submitted through contact forms, email, or support requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website information
• Website usage statistics
• Pages viewed and interaction data
• Cookie and analytics information

We may use collected information to:

• Provide requested services
• Process and manage orders
• Deliver CAD files, design work, and project deliverables
• Communicate regarding projects and support requests
• Verify transactions
• Improve our services and website functionality
• Analyze website performance and user experience
• Maintain security and prevent fraud
• Comply with legal obligations
• Enforce our agreements and policies
• Send service-related communications
• Send marketing communications where legally permitted

Users may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Where applicable, we process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent where required by law

We do not sell, rent, or trade personal information to third parties.

We may share information with trusted third parties when reasonably necessary for business operations, including:

• Payment service providers
• Website hosting providers
• Cloud storage providers
• Manufacturing partners
• Shipping and delivery providers
• Professional advisors
• Analytics providers
• Regulatory authorities
• Law enforcement agencies when legally required

All third parties are expected to handle information appropriately and in accordance with applicable laws.

Payments may be processed through third-party providers such as Stripe and other approved payment processors.

We do not intentionally store complete payment card information on our own servers. Payment providers may process payment information according to their own privacy policies, security practices, and legal obligations.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Improve performance and security
• Enhance overall user experience

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

Our website may contain links to or integrations with third-party services, including:

• Payment providers
• Social media platforms
• Analytics services
• Cloud storage services
• External websites

We are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those services separately.

Because we serve clients internationally, personal information may be processed, transferred, or stored in countries outside your country of residence. By using our services, you acknowledge and consent to such transfers where permitted by applicable law.

When transferring data outside of the United Kingdom (UK) or the European Economic Area (EEA), we utilize legally recognized safeguards, including Standard Contractual Clauses (SCCs) or reliance on UK data adequacy regulations, to ensure the data remains fully protected.

We take reasonable measures to ensure that transferred information receives appropriate protection.

We retain personal information only for as long as reasonably necessary to:

• Deliver services
• Maintain business records
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Project files, CAD models, scans, technical documents, and related project information may be retained for a reasonable period to facilitate revisions, quality assurance, customer support, and legal compliance.

When information is no longer required, it may be securely deleted, anonymized, or archived as permitted by law.

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• The right to access your information
• The right to request correction of inaccurate information
• The right to request deletion of information
• The right to restrict certain processing activities
• The right to object to certain processing activities
• The right to data portability
• The right not to be subject to automated decision-making
• The right to withdraw consent where processing relies on consent
• The right to request a copy of your information where applicable

Requests may be submitted using the contact information provided below.

We may disclose personal information when necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our legal rights
• Enforce agreements and policies
• Prevent fraud, abuse, or security threats

If you believe your privacy rights have been violated, you may contact us directly so we can attempt to resolve the issue. You may also have the right to submit a complaint to a relevant data protection authority in your jurisdiction.

If you are located in the United Kingdom, you may also lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.